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Guest Blog: A new book on “Recruitment” across cultures


Over the last few years, Conversation Analysis researchers have moved well beyond the American English origins data that the founders used; in ROLSI, for example, it’s quite normal that English be only one of three or four different languages studied in any one issue. But what is really exciting is when a research team takes on a big, cross-cultural project, and I’m very happy to have Giovanni Rossi, N. J. Enfield and Mark Dingemanse tell us about their admirable new collection – and it’s open-access, too.

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Researching talk and other conduct in social interaction is hugely challenging at all stages of the process, from data collection to transcription to analysis. So it is no wonder that most studies limit the scope to a single language. But what do we do when we want to compare interaction across languages and cultures, to probe questions of human universals versus cultural variation?

Interaction researchers now have access to more diverse data and analysis than ever before, but when different language studies are designed and carried out independently, rigorous comparison is impossible. Upon the publication of our open-access book “Getting others to do things: A pragmatic typology of recruitments,” we want to share our experience of collaborating with an international team in designing and carrying out a major comparative project.

A Bit of Background. In their introduction to their 1989 “Cross-cultural pragmatics” [1], Blum-Kulka, House, & Kasper explained their approach to comparing speech acts across languages. They used a written discourse-completion test because, they said, collecting an adequate sample of comparable data from natural interaction in multiple countries “would have been virtually impossible under field conditions”. Two decades later, we set out to meet this challenge, as members of the ERC project Human Sociality and Systems of Language Use (HSSLU), hosted at the Max Planck Institute for Psycholinguistics from 2010-2014. One of the three HSSLU subprojects was on recruitments: how people get others to do things. Together with our broader team of collaborators, we collectively developed the notion of “recruitment” to capture sequences of interaction in which one person’s behavior leads to another’s help (whether or not such help was intentionally sought). Recruitment sequences are diverse in kind, including request-like and offer-like exchanges, forms of assistance and collaboration, realized through verbal, nonverbal, and composite practices [2]. This table lists the researchers and languages studied:

LanguageLocationResearcher
Cha’palaaEcuadorSimeon Floyd
EnglishUK, USKobin H. Kendrick
ItalianItalyGiovanni Rossi
LaoLaosN. J. Enfield
MurrinhpathaNorthern AustraliaJoe Blythe
PolishPolandJörg Zinken
RussianRussiaJulija Baranova
SiwuGhanaMark Dingemanse

Through the course of this team project, we developed and refined a protocol for team comparative research on language in social interaction.

A first challenge was to ensure that the data were maximally comparable, by minimizing any obvious cultural influence on the practices being observed. Because cultural variation is most pronounced in institutional and formalized genres of interaction, we limited the data to maximally informal interaction in home, family, and village settings. This is the foundational context of human sociality, in which all humans face the same essential problems of social coordination [3].

A second challenge was to obtain enough cases in our data. While task-focused interactions such as cooking together are teeming with recruitment sequences, talk-focused interactions may go by with hardly any. So we needed corpora representing a broad range of settings and activities. Also, we needed high-quality video recordings. Such data are hard to come by even for major languages like Italian, Lao, Polish, and Russian, let alone for minority languages like Cha’palaa, Murrinhpatha, and Siwu. We therefore set out to collect our data from scratch, each team member traveling to their respective field sites to build the needed video corpora. 

Recording was of course only the beginning. Then there was transcription and translation, working with native speakers in the field. This work presupposes significant background qualifications on the part of each researcher, who had already spent years establishing the needed connections with host communities and knowledge of the languages and their cultural settings. Back from the field, we embarked on a sustained period of team data sessions and huddles. We became steeped in each other’s empirical materials and developed a deep and shared understanding of the languages, and of the practices under examination. Our collaborative qualitative analysis of cases in all languages provided a foundation for subsequent comparative and quantitative analyses, feeding into the design of a coding scheme to define formal and functional measures. We piloted the scheme and revised it in multiple rounds, before team members independently coded each language’s dataset for comparison. To confirm that our coding was done consistently, we carried out a coding reliability check. The final step involved statistical modeling of the coding results to understand dependencies among our observations. 

To summarize our six-step method for comparative team-based research: 1) Record, 2) Transcribe, 3) Confer, 4) Code, 5) Check, 6) Model. This protocol requires a team science approach. Given the demanding combination of fieldwork (Steps 1, 2), expertise in linguistics and conversation analysis (Steps 3, 4), and quantitative methods (Steps 5, 6), this could never have been done other than by an open-minded, interdisciplinary team.

Results of this team collaboration, and the shared conceptual work underpinning it, have appeared in several publications since results first emerged, for instance at ICCA 2014, and in LanguageROLSI, and Royal Society Open Science. The edited volume published makes the coding scheme available and provides outlines of the recruitment system in each of our eight languages. We are exceedingly happy to present the project available to all in an open-access book.

References:

[1] Blum-Kulka, Shoshana, Juliane House, and Gabriele Kasper, eds. 1989. Cross-Cultural Pragmatics: Requests and Apologies. Ablex.

[2] Floyd, Simeon, Giovanni Rossi, N. J. Enfield, Julija Baranova, Joe Blythe, Mark Dingemanse, Kobin H. Kendrick, and Jörg Zinken. 2014.“Recruitments across Languages: A Systematic Comparison.” ICCA 2014.

[3] Dingemanse, Mark, and Simeon Floyd. 2014. “Conversation across Cultures.” In The Cambridge Handbook of Linguistic Anthropology. CUP.

Guest blog: Synchronising Musical Performance Interaction

The ways that musicians synchronise their performances is delicate matter of gestures, gaze, body movement and sequencing;. If they try to do it over even the best of broadband connections, complications can arise. I’m delighted that Sam Duffy, who is both a musician and well versed in interaction analysis, can tell us something about the interrelationship between the two in a time when most of us are still coming to terms with online interaction.

Sam Duffy, Royal Northern College of Music

COVID-19 has had a devastating impact on the Performing Arts. Professional performers and composers have had their future income stream wiped out overnight (and for the foreseeable future). Students are struggling to finish their graded year-end recitals or oversee recordings of their work as they were originally imagined. Amateur and community choirs and orchestras can no longer get together at a time when the social aspect would be a valuable support. Members of professional ensembles cannot maintain their repertoire, or work on new material together to perform once restrictions are lifted. 

In response, many music education organisations have used online tuition to maintain the instrumental teaching relationships that are so crucial to developing musicians. This has meant a steep learning curve for some, who may not have had the opportunity to understand the way that conversation and musical interaction changes when it is carried out online through video technology (Duffy et al., 2012). Ensembles rehearsing and playing together in real time face an additional challenge in the form of latency and delay (Duffy, 2020). However, technical issues are not the only consideration for remote rehearsing and performing.   

Musical Collaboration

Self-directed ensembles (i.e. ones with no conductor), such as quartets, often rehearse in a configuration that enables them to have maximum visibility of each other. They can see each other’s non-verbal cues, as well as directional cues from the nominated leader. In performance, this might be adjusted for venue layout and visual access for the audience, but visual access will still be maximised for the quartet members. 

Simply Saxes performing on Brighton Seafront Bandstand. 
The semi-circle preserves visual access between players, whilst accommodating an audience (author far left, playing baritone sax).

In a saxophone quartet, for example, the soprano saxophone generally leads. This means they coordinate pauses, entrances and endings through playing techniques, gaze and gesture with their body and instrument. There is already a body of work on how players lead an ensemble (for example, King, 2006; Seddon & Biasutti, 2009) so I will not go into depth on this here. What is important is that this non-verbal interaction is significantly disrupted when a rehearsal takes place online, using conventional video technology (Duffy, 2015, Chapter 14; Duffy & Healey, 2012; Duffy et al., 2012). For example, how does the soprano gesture to one player specifically when everyone else is arranged on one flat screen? From the perspective of the other players, how does everyone else know which player the soprano was directing the gesturing towards? The order of players in the viewing gallery may differ for each member, even if they select the same viewing preference – there is no common ground in relative positioning or proximity.

The image below is from an edited online production rather than a real time interaction, but it illustrates the problem. It also shows the difficulty of splitting gaze between the music and the screen at the same time – something achieved through peripheral monitoring in a same-room interaction (Duffy & Healey, 2017).

An extract of some of the saxophone section from 
Down for the Count performing Let’s Face the Music and Dance

Other challenges include the effect of viewing on a desktop computer or laptop screen. The composite image of the four players on screen is small, the screen size reduces the image of the participant to significantly less than life-size, which reduces the efficiency of non-verbal communication such as gesture and gaze (Cooperstock, 2005). It is also far more difficult to peripherally monitor each other for non-verbal cues on a small, flat screen.

Implications

There are many projects looking at minimising latency, but even if this can be reduced to a tolerable delay for performing ensembles (which is a big ‘if’), self-directed ensembles face other challenges when they cannot be in the same room together – the ability to coordinate their performance through non-verbal interaction and use of space.

This is, of course, true for ordinary conversationalists struggling with pauses, overlap and gaps; but it is difficult particularly difficult for those who are concentrating on making music. Coordination when there is lag and latency in the system isn’t an insurmountable problem, but it does need to be taken into account by players experimenting with ways to maintain vital musical relationships whilst social distancing restricts their ability to play together in the same room. 

Sam Duffy is Centre Manager for the RNCM Centre for Practice & Research in Music & Science, PRiSM. Read more about her work on remote music interaction in her blog here: https://musicinteractiononline.wordpress.com. This article is an extract from the post Real-time online music performance – fact or fiction?  

References

Cooperstock, J. (2005). Interacting in shared reality. HCI International 2005, 1–7.

Duffy, S. (2015). Shaping Musical Performance Through Conversation (Queen Mary University of London).

Duffy, S. (2020). Real-time online music performance – fact or fiction? Retrieved August 12, 2020, from https://musicinteractiononline.wordpress.com/2020/06/18/real-time-online-music-performance-fact-or-fiction/

Duffy, S., & Healey, P. G. T. (2012). Spatial Co-ordination in Music Tuition. In N. Miyake, D. Peebles, & R. P. Cooper (Eds.), Proceedings of the 34th Annual Conference of the Cognitive Science Society (pp. 1512–1517).

Duffy, S., & Healey, P. G. T. (2017). A New Medium for Remote Music TuitionJournal of Music, Technology and Education, 10(1), 5–29.

Duffy, S., Williams, D., Stevens, T., Kegel, I., Jansen, J., Cesar, P., & Healey, P. G. T. (2012). Remote Music Tuition. Proceedings of 9th Sound and Music Computing Conference (SMC ’12), 333–338.

King, E. C. (2006). The roles of student musicians in quartet rehearsals. Psychology of Music34(2), 262–282.

Seddon, F., & Biasutti, M. (2009). A comparison of modes of communication between members of a string quartet and a jazz sextet. Psychology of Music37(4), 395–415.

Studying Video Consultations: How do we record data ethically during COVID-19?

Lockdown in many countries has affected the way in which healthcare workers interact with their patients. In the UK, for example, a number of medical consultations have gone online, with doctors trying to deal with their patients over Zoom or Skype – and it has not been easy. Lucas Seuren has been working in Oxford in a team actively exploring the costs and benefits of online medical consultation, and I’m delighted that he has agreed to send in a report from the front line.

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Lucas Seuren, Oxford University

The outbreak of the COVID-19 pandemic has radically changed the organisation of healthcare services. Social distancing protocols mean that face-to-face contact between patients and health care professionals has to be limited as much as possible. Consultations are now mostly conducted by telephone or video. This provides a unique opportunity for EMCA research on healthcare interaction, but also a significant challenge. Little is still known about how communication works in these remote service models, and as experts on social interaction, we are in a prime position to develop evidence-based guidance. The problem is: how do we get data when we cannot go to places where the interaction take place?

Our research group in Oxford (Interdisciplinary Research in Health Sciences) has been studying video consultations for nearly a decade, and we recently secured funding from the UKRI to investigate the new Remote-by-Default service models in primary care. This project involves a small work package in which we will be investigating how health care professionals assess potential COVID-19 patients during video consultations, with a particular focus on how they assess breathlessness and fatigue. So how did we address the challenges involved in doing this research?

Protocol

The first challenge in studying video consultations is figuring out how to record the data. This used to be relatively straightforward in the pre-COVID era. In previous research projects, we set up multiple cameras, both in the clinic and the patient’s homes [1, 2]. These would capture the participants as well as their screen and audio feeds (see for example figure 1). In this way, we could get a decent picture of what each participant was doing as well as what they could see and hear of their co-participant. In practice it was not always feasible to get all cameras set up and record in both locations, but we coped.

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Figure 1: Four angles during heart failure video consultation

For our new research project, we had to develop a protocol that would give us decent quality data that was also ethically sound. We essentially had to deal with two problems. First, we did not actually have access to the consultations, and second, since we are dealing with acute and potentially serious COVID-19 cases, we could not secure informed consent from patients before the consultation.

Compromise! 

To even get data, we had to compromise on the quality. Many videoconferencing solutions like Zoom have built-in recording options, which would mean clinicians could simply record the consultation with the push of a button. Health care providers, however, frequently use specialised video consultation software, such as Attend Anywhere, in which recording is not possible. For these cases, we decided to opt for commercial screen and audio capture programmes that do the same job. In cases where this option is not available, we decided to opt for commercial screen and audio capture programmes that do the same job.

While fairly straightforward, the downside is that you get a very limited picture of the interaction. You only record what the clinician sees and hears on their computer, which is hardly the complete participants’ perspective. It provides few insights into how participants use the technology, the environment in which the interaction takes place, how lag and other technological disruptions shape participant behaviour, or how they use their bodies off-screen. We settled for this limited view, because given our research goals and the practicalities around social distancing, we think we can develop an adequate analysis with one-sided recordings.

Ethics

The bigger problem was setting up a recording protocol that would meet ethical standards. Our first proposal was for the clinicians to initiate the recording at the start of the consultation, in order not to delay the clinical assessment, and to inform the patients and secure verbal consent at the end of the consultation.

Informed consent is, however, not taken lightly, and so we had to make some adjustments. While we can still get verbal consent after the consultation has taken place, clinicians have to ask patients at the start of the consultation if they can record it. They then have to store the recordings until the point we have been able to talk to the patient, explain the study, and record consent. After that, we use secure data transfer services to move the recordings from the clinician to the secure servers in Oxford. It’s a bit of a hassle, but workable enough.

Fortunately for us, because our research was urgent, both our local Research Governance department and the Research Ethics Committee prioritised the study. Normally this process would likely have taken many months, but in this case we actually had REC approval in the first week of the study! That means that in little over a month we went through the entire research ethics procedure. Well, almost the entire procedure, since we will still need to secure local approval from each clinical site. But clinicians have been very keen to work with us, and so moving forward has not been much of a problem.

Evidence-based Guidance

The goal of this project is of course not simply to investigate how clinicians assess breathlessness and other COVID symptoms by video. We aim to develop evidence-based guidance on how to do this effectively and efficiently. There are currently no established and empirically validated tools [3]. CA can make a vital contribution to addressing the pandemic, because we can show in details which practices clinicians use (not only which ones they report using), how these are understood or misunderstood by patients, and what that means the clinical assessment.

The only real issue now is that lockdown measures have largely been so effective, few patients still call their GP because they might have COVID. We are told a second wave is likely inevitable in the autumn when life moves back indoors. On the one hand, I’d be very happy if that turns out not to be the case. But looking at how the virus is re-emerging in parts of Australia, France, Germany, and with a growing infection rate in the UK, it seems likely that the peak of our work is still to come.

References:

  1. Shaw S, Wherton J, Vijayaraghavan S, Morris J, Bhattacharya S, Hanson P, et al. Advantages and limitations of virtual online consultations in a NHS acute trust: the VOCAL mixed-methods study. Health Services and Delivery Research. 2018;6(21):1-136. doi: 10.3310/hsdr06210.
  2. Shaw SE, Seuren LM, Wherton J, Cameron D, A’Court C, Vijayaraghavan S, et al. Video Consultations Between Patients and Clinicians in Diabetes, Cancer, and Heart Failure Services: A Linguistic Ethnographic Study of Video-Mediated Interaction. J Med Internet Res. 2020;22(5):e18378. doi: 10.2196/18378.
  3. Greenhalgh T, Koh GCH, Car J. Covid-19: a remote assessment in primary care. Bmj. 2020. doi: 10.1136/bmj.m1182.

 

Guest Blog: A research visit to Helsinki during the pandemic

Sometimes a much-anticipated research visit to a centre of excellence coincides with an unforeseen set of circumstances. That’s what happened to Rachael Drewery, who turned up in Helsinki only to be caught up in the Finnish lockdown. She tells her tale…

Rachael Drewery

Rachael Drewery, Nottingham University

On 18th February, when reports about COVID were found in the middle of UK newspapers, I commenced a three month research visit with the Emotions in Interaction team at the University of Helsinki.  Little did I know that four weeks later I would be conducting a research visit, via online platforms, during a global pandemic.

There I was in Helsinki, seeing COVID rates going up and the numbers using public transport suddenly going down. But after talking it over with my Nottingham supervisors, and with my Helsinki host Anssi Peräkylä, I decided to stay on in this beautiful city and continue my research visit.  Like everyone else, I had to adapt rapidly – setting up a home office, learning how to use online platforms and reassessing the aims for my research visit.  No longer would I be visiting other universities and healthcare institutions, but I could engage in online data sessions and reading groups, and the opportunity to enrol in Helsinki University’s course ‘Goffman and social encounters’ presented itself.

helsinki uni

Helsinki University, Senate Square, pre-lockdown

The timing of that course on Goffman was especially lucky for me.  Selecting and analysing online videos created opportunities for light relief e.g. the widely viewed You Tube video ‘children interrupting a news interview’.  Daily news briefings and outings became resources for considering Goffman’s theories in a pandemic e.g. how health care leaders maintain ‘face’ while admitting that they broke social distancing rules.

Data sessions online

Helsinki has a rich tradition of work utilising conversation analysis and both the Emotions in Interaction and the Intersubjectivity in Interaction groups quickly moved data sessions online.   While online sessions involved new challenges for everyone, including concurrently managing transcripts and video, and turn-taking during discussions, sessions were attended by a large number of participants from different disciplinary backgrounds (perhaps more than if the data session had been in a building).  For a visiting researcher, the opportunity to present data on nurse-patient interaction and to participate in a wide variety of data sessions, including empathy in a book club (Liisa Voutilainen), physiotherapy in mental health settings (Katja Mustonen) and dog walking (Mika Simenon), provided opportunities to develop my analytic skills and gain knowledge from colleagues working in different disciplines.

In addition to data sessions, the Emotions in Interaction team offered a regular reading group and a weekly online coffee break.   Weekly coffee breaks were supportive, breaking the isolation of working and living in one room.  They were also an opportunity to discuss how work including the project Facing Narcissism was progressing during COVID and, being a group of sociologists studying interaction, lots of discussion about observations from people’s daily lives – especially whether people ‘swerve’ to maintain social distancing.   In Helsinki wide pavements, quiet streets and a recommendation to maintain one metre distance from others appeared to allow social distancing without having to actively swerve.

The pandemic in the public sphere

While conducting a research visit during a pandemic was at times difficult, focusing on social interaction presented lots of opportunities to think and apply my learning to what was happening around me.  Observing how people interacted in public spaces as COVID rates increased, how people maintained one metre distance when out cycling or walking, and how people navigated the new rules about travel on public transport during my return to the UK all provided opportunities to think about interaction in an era of social distancing.

Empty departure halls, Helsinki airport, 16th May 2020

Empty departure hall, Helsinki Airport, May 16th 2020

Thank you to my supervisors and everyone at the University of Helsinki who facilitated my staying in Helsinki during a pandemic.  Special thanks to Anssi Peräkylä who took the time to supervise me, and to and the Emotions in Interaction Team (Mariel Wuolio, Aurora Guxholli, Maarit Lehtinen, Katja Mustonen, Liisa Voutilainen, Emmi Koskinen, Pentti Henttonen,) who welcomed me into their team.

 

Guest blog: A philosopher looks at Conversation Analysis

Coming across an interview with Susan Notess on the excellent Generous Questions philosophy podcast, I was intrigued by her perspective, as an ethicist, on the dangers of language – and delighted that she used the work of conversation analysts Liz Stokoe and Nick Enfield, among others, to illustrate her argument. She very kindly agreed to write a guest blog,  introducing us to a wider horizon of scholarship about the human conversational contract.

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Susan Notess, Durham University

There’s something about language which resembles conductivity. Through it we connect with each other and transmit not just stories, but also fears; not just kindness, but also power. To be able to speak and say what one means is a kind of power, and to be robbed of this power is a kind of injustice. Continue reading

Guest blog: Walking in the time of COVID-19

Lockdown has been socially, professionally and personally challenging for lots if us; but it has also stimulated a great deal of new work in response to the very different landscape we currently live in. I’m delighted to host a guest blog by four wonderful analysts, Eric Laurier, Magnus Hamann, Saul Albert & Liz Stokoe, who’ve used some of their time for a fascinating analysis of just what  “social distancing” means in public spaces. It’s a longer than usual blog, but there’s a lot to pack in… Continue reading

Guest Blog: How does a market trader get customers?

In a recent paper in ROLSI, Kenan Hochuli reported a remarkable study of the complex world of the street market. I’m delighted that he’s prepared a guest blog on the subject, concentrating on the crucial step in the selling process: getting the passer-by to stop.

Kenan Hochuli

Kenan Hochuli, Neuchâtel and Zurich

Market stalls are unique service institutions. They are located in public spaces and approachable from different directions. There are no material or technical devices that determine the sequence of sales. Sometimes it is not clear whether a person is just passing by a stall or if they intend to buy something. And this often happens in the course of already ongoing sales interactions. In view of these conditions, my article deals with seller’s efforts in transforming passers-by into customers and, more generally, participants negotiation of co-presence in the course of emerging multi-party-encounters. Continue reading

Guest blog: Supporting communication in dementia research

A growing area of application of Conversation Analysis is in helping people deal with the difficulties of dementia. In this very welcome guest blog, Joe Webb and Jemima Dooley tell us how adapting qualitative approaches could help people communicate their stories, and describe an exciting new collaboration with people who actually live with the condition.

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Joe Webb, Bristol

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Jemima Dooley, Bristol

A growing body of conversation analysis (CA) research focuses on dementia and communication (see Dooley et al., 2015, and Kindell et al., 2017 for overviews). However, people living with dementia are also keen to tell their own stories and be active researchers (McKeown et al., 2010). Continue reading

Guest blog: the EM/CA Bootcamp, 2018

Each year colleagues in Denmark organise an intensive get-together for postgraduates and other early-career researchers who want to delve into the mysteries of ethnomethodology and Conversation Analysis. I’m glad to say that Sophia Fiedler & Søren Sandager Sørensen have sent in this insider’s report….

Søren Sandager Sørensen, Aarhus
Sophia Fiedler, Neuchâtel 

When you travel to Denmark, your luggage so full of text by Garfinkel, Schegloff and Jefferson that you’ve struggled to get your clothes into your suitcase; when the only geographical clue you have about your exact location in Denmark is the fact that you are not far from the sea; when – additionally – there are only linguists (and a few sociologists) in the house where you will stay for 5 days… Continue reading